Back Office

Multichannel Platforms

Seamless customer journeys demand seamless customer service
Customer Service is expected to be a positively seamless experience across all available channels. We help our clients keep consistent levels of service across touchpoint; social, mobile, tablet, PC and retail. 
The modern call centre is equipped with much more than a telephone today, truly excellent customer service goes far beyond telephone support following the customer along the full customer journey making support available anywhere anytime through myriad of available channels.
Centre com can help you keep service levels consistently high across all your touch-points on social and mobile too by offering the following services on all your customer platforms.

  • chat
  • telephone support
  • sms
  • Facebook & social accounts
  • mobile chat
  • email
  • self-service portals
  • video chat