At Centrecom we use state of the art technology and utilize the most up to date systems for our clients services. Our IT staff can integrate our systems with those of our clients to give them real time information for their business needs.
Computer telephony integration (CTI) is technology that allows interactions on a phone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all client contact channels (voice, email, web, facsimile, etc) with computer systems.
Centrecom ICT infrastructure
- Core & Distribution Network
- Edge Network (WAN)
- Secure Edge
- Web, Email, Desktop Security, IP Phone Security
- Secure Mobility and branch/business inter-connectivity
- DR-Centre Voice Failover Servers (Ctalk) - ACD