We have all heard the great online retail stories. It leaves very little to say about the importance of customer service in relation to the success of your online retail ventures.
e-Commerce needs to be coupled with great customer service. In a world where eCommerce technology is widely available to all big and small, the true differentiator remains the quality of your customer service.
This is where Centrecom has become a one stop shop for projecting eCommerce websites into the realms of excellent customer service. 24/7 availability, email and chat support, social media customer service support and telephone support are all available as one package or as individuals.
Scalability is also very important and this is where outsourcing becomes the best option. By outsourcing your call centre you can be sure that once your levels of service have been achieved, they are maintained when your business is growing. What’s more, as you grow you can seamlessly add more languages into your operations. Outsourcing often increases leads, as well as cost-cutting opportunities.
At Centrecom we have developed a number of services and service clusters to fulfill the requirements of the eCommerce / Online Shopping Industry
These services include (are):
- Outsourced Multi Channel Complete coverage Contact Centre Services
- Outbound and Inbound Sales /Research
- Social Media Listening and Monitoring (what does listening refer to?)
- Multilingual, 24/7 and Volume based Overflow services