Aviation

Since 1989, the Aviation industry has been at the heart of our operations, as well as close to the heart of our shareholders. Our group of companies currently works with twelve world renowned airlines, providing full 24/7 customer support operations to three airlines and regional sales support to other nine airlines from our center’s in Malta and Fiji. Our offer spans across a number of touch-points including voice, email, live-chat and social media.
 
The Centrecom setup has always been well suited to the airline industry in that we provide multi-channel support in many languages around the clock. Over the years we have progressed from simple customer care to flight reservations, ticketing issues, medical requests, travel arrangements, refunds and much more.
 
Our agents are continuously trained to provide all the services required, across a number of platforms including online chat, email, telephone and social media. We also extend our services to outbound calls in order to advise passengers of flight cancellations, schedule changes, call back requests and telemarketing campaigns. 
 
At Centrecom we also complement the outsourcing portfolio of services with Passenger and Cargo Revenue Accounting. Our teams of experts are specialised in all back office processes such as, sales data processing, Fare, Tax, commission audit, Flight pack, flown processing and much more. 
 
We offer a seamless package that boosts your business through proactive sale of ancillary services and seat upgrades, whist delighting your customers with the support they need in their own language. We take care of your online reputation across all social platforms and process your data to give you updated statistics about your sales and profitability through our revenue accounting services.
 
At Centrecom we have developed a number of services and service clusters to fulfill the requirements of the Aviation Industry.
 
These services are:
 
  • Passenger Revenue Accounting
  • Frequent Flyer Programme support
  • Social Media Listening and Monitoring
  • Multilingual, 24/7 and Volume based Overflow services
  • Reservations and Ticketing
  • Premier contact centre services
          
 


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