We have created a number of services that provide a large cross section of businesses with reception and call answering services. Our packages suit both start-ups and well established businesses. We can cater for small incoming call volumes at a per call rate to answer calls professionally on your behalf or provide a package that helps larger businesses cut call answering costs by outsourcing to us. The packages can be combined with digital services offered across all your touch-points.
For businesses or government entities that want to try the service we offer an overflow service that answers calls that are redirected to our call centre when you are not in a position to pick up the phone. Our services are also well suited to companies that want to extend their customer services to other languages but perhaps keep the main core language in-house. We can become an extention of your in-house contact centre by offering extended language capability through our multlingual services in 8 different languages.
Our goal is to create a partnership between your company and our customer service team, to jointly support your goals by reviewing your progress, keeping you informed and providing recommendations to improve performance and relationships with your customers.
Our inbound service includes the following to help you enhance your service, cut down on costs and increase profitability:
- 24/7 customer service help desk services
- Query handling service
- Customer support service
- Technical support service
- Cross-Selling and Up-Selling
- Call recording and monitoring
- Document customer service standards
- On-demand reporting
- Sales and Retention Performance Measurement
- On Site Coaching Assistance