Customer service is always a priority for online businesses and therefore it is essential that the first point of contact is professional, courteous, and responsive.
“86% of clients stop doing business with a company because of poor customer service”
In the e-commerce industry we have helped our clients build a reputation for good customer service. In the online world this makes the difference between those who perish and those who flourish. Our contribution helps our clients grow.
A consistent positive experience for all of your customers, round the clock, in the language they speak, with the peace of mind you have the set-up to ensure you can scale up and down with the holiday season or the black Friday boom is part of everyday business at Centrecom.
Our Social Media monitoring and support services help our clients counteract the Brand damage that may be caused by negative reviews about customer service. This has proven to be the downfall of many an e-commerce site and we treat it with the seriousness it deserves. By providing multi channel support we help our clients provide a smooth online experience that keeps customers returning to their site.
Ease of use and smooth operating customer service channels increase return customers and contribute to growth in any eCommerce business. It’s important to get the set-up right from the start. This is why we have also created entry packages for the eCommerce industry that allow any business to start using our services, even as a start-up. The same package allows an eCommerce business with in-house customer service to try our services by adding an extra language or out of hours support.
We focus on customising our packages to the requirements of our clients and use our expertise and experience to find the most cost-effective and scalable solution for each business that approaches us.
At Centrecom we help our customers face the challenges of running a smooth e-Commerce customer service 24/7 through the following services:
- 24/7 Call Answering
- Multilingual support
- Video Chat
- Order Processing
- Social Media Support
- Online Reputation Management