Our History

A Great Track Record

We have a 25 year history of service excellence in customer services for the aviation industry (alongside many others) and know how to run customer service centres exceptionally well. Our strengths encompass IT infrastructures, voice technology, call centre operations, back office services and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

We have worked with many companies who outsource for reasons pertaining to infrastructure and cost and have successfully turned a network of cost-centres into a consolidated profit centre, then transformed it into a thriving business. 

 

Ethics and integrity

World Aviation Group is a trustworthy, honourable company with which many airlines and hospitality companies in the aviation industry are proud to be associated. We offer open-book pricing, complete cost transparency, fair terms of trading and a commitment to making our business partners successful. That’s how we’ve stayed in business for so long.

World Aviation Group Limited has recently consolidated its offering into three lines of business offering solutions to a number of industries.

 

Our Story
World Aviation Systems was founded in Malta as a 50/50 joint venture between the Australian company Concorde International Group (now Helloworld Group) and Air Malta to provide general sales agency (GSA) services. 

Concorde Group of Companies and World Aviation Systems was successfully sold to ABN AMRO. Leslie Cassar, through his company Cassar Aviation Services Pty Ltd acquired 50% of the Malta shareholding.
World Aviation Systems created a new organisational structure to house its new subsidiary companies:
  • Centrecom
  • Aviation On Line
  • BPO Services
  • Reflecting the new structure, the parent company was re-named World Aviation Group.
 
Air Malta centralised its network of call centres into a single, multi-lingual contact centre, located in the Malta International Airport precinct.
 
From that time, Centrecom has undertaken a variety of outsourced services for Air Malta, including:
  • Frequent Flier servicing
  • Customer Care
  • Crisis Centre
  • Passenger and Cargo Revenue Accounting


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